"How in the hell could Interplay release a game with such major, glaring, near-fatal flaws? Didn't anybody know? Didn't anybody care?" - PC Gamer Nov 98

"Running a close second in the shovelware market is Interplay, which also takes second place (after Sierra) as The Company Who Hates Its Customers The Most" - PC Gamer Feb 99

Got Game? Get Refund!

Last update: 10/28/98 Join the Crusade Auto-updated: 03/31/99
[Interplay Forum]

Sample Letter to Credit Card Company

Dear Sirs:

I make purchases with my credit card because of the extra protection it gives me regarding defective merchandise. This is my account number:

xxxx-xxxx-xxxx-xxxx exp xx/xx

I purchased MAX2 from <store> on <date>. There were problems with the game. Interplay (the publisher) acknowledged the problems and said they would issue a patch to fix them.

On July 2 Interplay released patch 1.2. The game still did not work. Interplay promised to fix the problems again.

On July 10 Interplay released patch 1.3. The game still did not work. Interplay once again promised to fix the problems.

On August 4 Interplay released patch 1.31. The game still did not work. Once again Interplay asked us to please wait and be patient that they would fix the problems.

On September 29 Interplay released patch 1.4. The game still did not work.

Then we found out that Interplay was not going to fix the game at all! (note - the next two paragraphs are not necessary, only include them if you wrote to Interplay and actually got a reply, many people do not get any reply at all after waiting over a month)

~~On <date> I wrote to Interplay to ask for a refund. The game crashes 100% of the time. I am unable to complete even ONE multiplayer game which is the whole reason that I bought it!~~

~~Interplay replied on <date> that they would not give a refund and that I had to go to the place I purchased it. (copy enclosed).~~

On <date> I attempted to return MAX2 to <store>. Manager <name> refused to accept the return. He said it was Interplay’s problem.

I was very disheartened. Interplay asked me to wait while they fixed the game … now they are giving up on the game. Then the retailer says it is not his problem.

Well, who’s problem is it then!? Surely not mine, I am merely the customer who followed Interplays request to please wait while they fixed the game.

I have made a good faith effort to return the game (after following the publishers requests NOT to return it sooner but to wait for a patch that would fix the problems.)

I believe that Software Etc is responsible to me (and in turn, Interplay is responsible to the retailer). After all, the box in the Software Etc store said this:

"Multiplayer Action lets you compete with up to 6 players via LAN, hotseat, TCP/IP or our Free, Fully Integrated Internet matching Service."

I purchased MAX2 for multiplayer action. The game does not work in multiplayer mode (for everyone, not just me). The website MAX2 HEAVEN has documented that it fails 100% of the time for MANY people (first two pages of the list is enclosed … notice the header of the printouts quoting the review by PC Gamer in their NOV 98 issue: "How in the hell could Interplay release a game with such major, glaring, near-fatal flaws? Didn’t anybody know? Didn’t anybody care?")

Please credit my account for the full purchase of $<amount> (copy of sales slip is enclosed). Thank you.

If you find any errors please report them to CaptComal@hotmail.com so they can be corrected. Thanks.
[Official Interplay M.A.X.2 Site] [Links]

NOTE: This website is only in its preliminary stages at this time. Any comments can be sent to CaptComal@hotmail.com